2 Comments on “New Prices!

  1. Do you have insurance for the repairs you do? If you were to lose a customers data how do you back your self Thanks

  2. John, I thought I would answer your question directly. I’m not insured and I’m not a “business”. I offer these services out of my home. Just trying to pay some bills and do what I love at the same time. I have never lost customer’s data. Sometimes I work with people that have already backed up their data so it’s 100% safe for me to wipe their hard drive. Others, I copy data for them after they’ve made a list of files/locations that they want backed up (My Documents for example). Other times I’ll have to buy a new hard drive because their old one is failing and in this case, all their old data is still on the failing drive so if I miss files, I can just copy them over again at no cost because it was my fault. But again, I’m proud to say that I haven’t lost any customer’s data.

    One thing I want to do in the future is offer a service at a small extra charge (maybe $10, compensate for time) where I will clone a customer’s hard drive before I do ANY work at all. This way, I’ll have an exact backup in case something were to happen.

    Something else I’ll point out, if I’m uncomfortable with performing a certain repair task, I won’t do it. I will never risk a customer’s data, computer, or money just so I can “learn” or make a quick buck. This is a case a lot with Apple products, they’re expensive and I’m just not familiar enough to take a screwdriver to someone’s iPad or whatever. I pride myself in customer service, and I can honestly say I have never had an upset customer since I’ve been offering my services.

    If there’s any other questions I can answer, feel free to ask. Thanks.

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